FAQ – Frequently Asked Questions
Shipping & Delivery Time
How long does delivery take?
We usually ship within 1–2 business days. Delivery then takes 2–4 business days within Germany.
What is the minimum order value for free shipping?
For orders over 55 €, we offer free shipping within Germany. For orders below that, we charge 5.99 € for standard shipping. Express shipping is available for 9.99 €.
Do you also deliver abroad?
Yes! We deliver to all EU countries for 13.99 € and to other international countries (e.g. USA, UK, Australia) for 19.99 €.
Returns & Cancellations
How long do I have to return an item?
You have a 14-day right of withdrawal from the receipt of the goods. Please contact us via our contact page before returning the item.
Who pays for return shipping costs?
In the event of a cancellation, you, as the customer, bear the return shipping costs, provided the goods are not faulty.
When will I receive my refund?
After receipt and inspection of the return, we will refund the purchase price to your original payment method within 14 days.
Materials & Safety
What materials do you use?
We attach great importance to high-quality, skin-friendly materials that are specially suitable for children. Our products are free from harmful substances.
Are your products tested for harmful substances?
Yes, our products comply with the applicable EU safety standards for children's clothing.
How do I care for the clothes correctly?
You will find the care instructions on the label of each garment. We generally recommend washing at 30–40 °C.
Sizes & Fit
How do I find the right size?
On each product page, you will find a size chart with age and body measurements. If you are unsure, we recommend choosing one size larger.
Do your products run true to size?
Our clothes generally run true to size. We note any specific fit details directly in the product description.
Payment & Order
What payment methods do you accept?
We accept all common payment methods. The available options will be displayed to you at checkout.
Can I change my order after purchase?
Please contact us as soon as possible via our contact page if you wish to change an order. We will try to help, but cannot guarantee changes once the order is being processed.
Where can I find my order confirmation?
After purchase, you will automatically receive a confirmation email. Please also check your spam folder if you have not received an email.